Terms of Service

Cantina operates an online marketplace that allows customers to discover kitchens, place meal-prep orders, and coordinate pickup, and allows chefs to publish menus, manage orders, and receive marketplace-related services.

Unless explicitly stated otherwise in a separate written agreement, the Platform does not manufacture, cook, package, store, inspect, test, label, transport, or deliver food. Each kitchen and chef is solely responsible for food preparation, ingredient sourcing, labeling, allergen disclosure, sanitation, licensing, permitting, tax compliance, labor compliance, and all other legal obligations related to food service and fulfillment.

You must be legally capable of entering into a binding contract to use the Platform. You are responsible for maintaining accurate account information and for all activity that occurs under your login or verification method.

You may not impersonate another person, create an account using false information, attempt to access another user's account, or use the Platform for unlawful, fraudulent, abusive, harassing, or deceptive conduct.

Kitchens are responsible for the accuracy of their menu descriptions, photos, ingredient details, side options, cutoff times, pickup windows, order limits, prices, and any pickup instructions displayed on the Platform.

Menu availability may change at any time. We may remove, suspend, unpublish, or limit access to kitchens, menu items, or user accounts in our discretion, including where we suspect fraud, abuse, safety issues, violations of law, violations of these Terms, or operational risk.

By placing an order, you authorize the Platform and its payment processors to charge the payment method you provide for the full order amount, applicable taxes, and any other disclosed charges. Payment processing is handled by third-party providers, including Stripe, and may be subject to those providers' additional terms.

Customer food purchases are routed through Stripe Connect to the chef's connected Stripe account. The chef is the seller of record for the food and related products listed on their kitchen, and the customer's purchase contract for that food is with the chef. Cruxoft LLC operates the marketplace, routes payments, and may collect a platform fee on each transaction, but does not itself sell food to customers.

A kitchen may set an optional delivery fee that applies only to delivery orders. When charged, the delivery fee is shown before payment, is collected from the customer as part of their purchase from the chef, and is paid through to the chef as order revenue (subject to payment processing and refund/dispute outcomes). The delivery fee is set by the chef, not a Cruxoft platform or service fee.

Orders may be subject to kitchen-specific rules, including but not limited to cutoff deadlines, kitchen open or closed status, minimum or maximum side selections, and per-customer item limits. The Platform may reject, cancel, or prevent checkout where those rules are not satisfied.

Chef subscription billing, if offered, is separate from customer food purchases and is governed by the applicable checkout and billing terms presented at the time of purchase.

Customer cancellation rights may be limited by kitchen cutoff rules, order status, and payment state. Chef-initiated cancellations and refunds may also be subject to timing, processor rules, fraud review, or operational limitations.

We do not guarantee that every cancellation request will result in a refund, or that every refund will be processed instantly. Refund timing depends on the payment processor and the customer's financial institution.

If you initiate a chargeback or payment dispute in bad faith, or in a way that is inconsistent with these Terms, we may suspend or terminate your access to the Platform, recover associated losses, and share relevant records with our payment processors or financial partners.

Customers are responsible for arriving during the displayed pickup window and following kitchen pickup instructions. We are not responsible for missed pickups, food quality changes after pickup, spoilage caused by delayed pickup, or losses caused by customer failure to follow storage, heating, or handling instructions.

Kitchens are solely responsible for preparing orders correctly, handling pickup logistics, and complying with any laws or best practices relating to safe food handling, packaging, temperature control, and consumer communication.

Foods offered through the Platform may contain or come into contact with allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, sesame, and other allergens. Kitchens are solely responsible for ingredient disclosures and allergen practices.

The Platform does not guarantee allergen-free meals, medical suitability, nutritional accuracy, or the truth of any dietary claims such as gluten-free, vegan, vegetarian, keto, low-sodium, or similar descriptions. Customers with food allergies, dietary restrictions, or medical conditions use the Platform at their own risk and should contact the kitchen directly before ordering if they need additional information.

Chefs and kitchens represent and warrant that they have all licenses, permits, registrations, consents, rights, and authority necessary to offer meals and operate through the Platform; that their menu content and branding do not infringe third-party rights; and that their operations comply with applicable health, food safety, consumer protection, tax, employment, and other laws.

Chefs are solely responsible for chargebacks, food claims, injury claims, contamination claims, allergy incidents, labeling failures, tax obligations, employment obligations, and any claims arising out of their kitchens, menus, ingredients, or fulfillment practices, except to the extent caused solely by our own gross negligence or willful misconduct.

You may not:

• use the Platform in violation of any law or regulation;
• submit false, misleading, or defamatory content;
• scrape, copy, reverse engineer, or interfere with the Platform;
• upload malware, harmful code, or content that disrupts operations;
• circumvent order rules, payment controls, or technical restrictions;
• exploit the Platform to compete with or damage the Platform or its users.

The Platform, including its software, design, text, branding, and non-user content, is owned by or licensed to Cruxoft LLC and is protected by applicable intellectual property laws.

By uploading or submitting content such as kitchen names, logos, cover images, menu descriptions, and related materials, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use that content as needed to operate, improve, market, secure, and administer the Platform.

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, reliability, or uninterrupted availability.

We do not warrant that the Platform will be error-free, secure, continuously available, or free from delay, corruption, loss, interception, or unauthorized access.

To the fullest extent permitted by law, Cruxoft LLC and its owners, operators, affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or reputation, arising out of or related to the Platform.

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the Platform will not exceed the greater of (a) the amount you paid to us directly through the Platform in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Nothing in these Terms excludes liability that cannot lawfully be excluded.

You agree to defend, indemnify, and hold harmless Cruxoft LLC and its owners, operators, affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Platform, your content, your kitchen or menu operations, your violation of these Terms, or your violation of any law or third-party right.

We may suspend, restrict, or terminate access to the Platform at any time, with or without notice, if we believe that you have violated these Terms, created risk for the Platform or its users, or if continued access is unlawful or operationally inappropriate.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to the Platform or these Terms will be brought exclusively in the state or federal courts located in Florida, unless applicable law requires otherwise.

We may update these Terms from time to time. Updated Terms become effective when posted on the Platform unless a later effective date is stated. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.

Questions about these Terms may be sent to legal@eatcantina.co.